Subscribe & Save Plan Q&A

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.

For example, if you started a monthly subscription, the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Where can I check Subscribe & Save Plan's Terms & Conditions?

Please visit Subscribe & Save Plan's Terms & Conditions. 

Where is free shipping available ?

Currently, we offer free shipping to Ireland and the Netherlands only. In other areas, a standard shipping fee applies.

Is it possible to use my discount code with my subscription?

No, your discount or promotional code is not combinable with subscription plans or other promotional discounts, unless explicitly specified. The code is valid only for single purchases in our online store. Please your discount code solely for 'One-Time Purchases' in our online shop.

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below.

The customer portal can be accessed through the link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.